Sende uns eine Nachricht
Fill in the form and a real member of our team will reply to your email — typically within a few hours on weekdays.
Response time
Our team responds to every message within 24 hours on business days. For urgent order issues, include your order number and we'll prioritize it.
Usually within a few hours on weekdays
Quick answers
How long does shipping take?
Orders ship within 24 hours and typically arrive in 2–3 business days. You'll receive a tracking link by email as soon as your order leaves our warehouse.
What's your return policy?
We offer a 30-day money-back guarantee on all orders. If you're not satisfied for any reason, contact us and we'll arrange a full refund — no questions asked.
How do I know which size to order?
Use your dog's weight as the guide. If your dog falls between two sizes, always size up — a dog at the upper limit of a size will compress the foam more and lose some pressure-relief benefit.
Is the cover really machine washable?
Yes — the cover zips off completely and washes in a standard machine on cold. Do not iron or bleach. The foam core should be spot-cleaned only.